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Accessibility statement for the Hear Me Now Remote Interface

This accessibility statement applies to the Hear Me Now Remote Interface website (www.hearmenowapp.com/remote/).

The website is run by Maldaba Ltd.

We want as many people as possible to be able to use the website. This means you should be able to:

  • Change colours, contrast levels and fonts using browser functionality
  • Zoom in up to 400% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of the website are not fully accessible:

  • Some images are missing alternative text descriptions
  • Some of our forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag
  • ‘Active focus’ for keyboard users should be improved
  • ‘Skip to content’ is not present for screen readers

Feedback and contact information

We are always looking to improve the accessibility of this website. Contact us if you have an accessibility query.

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Maldaba is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. Some pages cannot be found through more than one type of navigation. This fails WCAG 2.1 success criterion 2.4.5 (Multiple Ways)
  2. Add a ‘skip to content’ link to better accommodate screen readers. This fails WCAG 2.1 success criterion 2.4.1 (Bypass Blocks)
  3. Some images are missing alternative text descriptions. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content)

Disproportionate burden

Navigation and accessing information

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Some of our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.

Content that’s not within the scope of the accessibility regulations

All content is within the scope of the accessibility regulations.

What we’re doing to improve accessibility

We are committed to fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard and will update this page when issues are fixed.

This is list of accessibility issues we aim to resolve by the end of 2022.

  • Add ‘skip to content’ link to better aid users of screen readers
  • Improve ‘Active focus’ for keyboard users
  • Ensure all appropriate images have alternative text
  • Review third party accessibility when considering new suppliers

How we tested the website

We use the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible the website is.

The website was last tested on 16 November 2021 using https://wave.webaim.org/.

We use NVDA for screen reader testing.

Read our accessibility report for further details.

Preparation of this accessibility statement

This statement was prepared on 11 November 2021. It was last reviewed on 17 November 2021.