For Organisations

My Health Guide assists professional staff who support adults with learning disabilities, and those who commission services.

How My Health Guide Supports Commissioners & Providers

We see My Health Guide as a really important tool to make available to our clinicians and the clients that we’re working with.

David Hill, CEO, Humber NHS Foundation Trust

As a citizen there is now an expectation backed by the UK Government & NHS England commitment that people will have the ability to view their care records online. By 2020 they will be able to write their comments and preferences in those records.

The focus will extend beyond NHS providers to other care settings, including services provided by local authorities and other agencies. My Health Guide helps the NHS organisations that commission and provide care to deliver on the digital promise today.

My Health Guide lets individuals build up a picture and support profile of what has happened to them, what has worked well and what they need for the future. It empowers patients to make better choices and decisions about their care and to share that information with their family and professionals.

My Health Guide meets the following capabilities that are expected in all digital road maps:

  • It allows for patient-collected information to help improve self-care across the care pathway
  • Professionals in a range of care settings can be made aware of preferences and needs
  • It enables the person to only tell their story once and to experience receiving improved care across many settings

It is available as a subscription service that can be funded in number of ways including:

How My Health Guide Supports Staff

Front-line Staff

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My Health Guide supports a co-produced approach to creating and managing a person’s package of care, helping staff and the adults they support work collaboratively on their health. My Health Guide enables staff to reinforce information and advice by contributing to app users’ boxes with text, photos, audio and video.

My Health Guide enables staff to maintain contact remotely with the adults they support via My Health Guide’s web interface. App users can share their app boxes with staff, who can keep in touch with the user’s activities between contact visits. Staff can pick up worries or concerns early, can contribute new content to shared boxes, and can send alerts to the app from the My Health Guide web interface.

With a lady with complex epilepsy and mental health issues, we’ve used My Health Guide as a communication passport. There’s a box to explain the types of seizures she has. Another box has her epilepsy plan and the emergency medication she requires if she has a seizure. She found it particularly useful to create a Worries box, to write down things that bother her.

Sarah Hockley, Support Worker, Millers Day Centre, East Riding of Yorkshire

Watch NHS Speech & Language Therapist Stephanie Dines explain how My Health Guide benefits her and her patients, enabling them to much more easily communicate between different care givers, and also keep her family in touch with what’s happening in her life.

Commissioners

Commissioners can harness the proven effectiveness of My Health Guide to empower the lives of learning-disabled adults. Observations of My Health Guide use indicate:

  • A reduction in the need for formal care
  • Reduced level of re-admission
  • Fewer occupied bed days

How Organisations Engage with My Health Guide

Pilot

We start the process with a series of meetings to ascertain the needs of the organisation and to understand the cohort of users which the organisation supports. This normally results in a pilot use of the technology, involving a small number of staff and service users. Maldaba provide training, workshops, and on-going support throughout the pilot to suit the needs of the staff and the service users. We recommend that the pilot usually lasts around six months, and we’ll work with the organisation to identify success markers to be assessed at the end.

Roll-out

Following analysis of the pilot data, Maldaba partners with the organisation to support wider roll-out to staff and service users. This is staged: on-boarding is performed at a rate that is manageable for the organisation. As word spreads through the community, and as service users and staff feedback on their experiences, the take-up will increase as more users want to engage, and staff increase their confidence in using the technology.

Support

Maldaba is there every step of the way to assist with additional training, provide technical support and user workshops, and to advise on how to get the best out of My Health Guide.

In addition there are a range of online support tools we’ve made available to you, such as:

Integrating with NHS Procedures

My Health Guide has passed both ethical approval for an NHS trial, as well as the information governance and privacy impact assessment for roll-out in Humber NHS Foundation Trust. Staff access to app user data can be configured to match the protocol requirements of individual organisations so that the My Health Guide service fits-in with existing processes.

Find Out More

You can read about a selection of My Health Guide experiences in our Case Studies section. You can also download the My Health Guide brochure, summarising the features and benefits of My Health Guide.

The best way to find out more is to contact us. We’ll get back to you to discuss your requirements and how My Health Guide can help your organisation support your service users.